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A mother who asked TSA agents at DFW International Airport for alternative screening for her son with special needs said they were “treated like dogs” and forced to miss a flight during an extensive security check, according to her Facebook post that has since gone viral, reports Dallas News.
The TSA, according to Dallas News, release a prepared statement in which they say that it followed approved procedures to “resolve an alarm of the passenger’s laptop.”
The mother of the boy, Jennifer Williamson, took to Facebook on Sunday to explain her frustration over the family’s situation. She explained that she had asked for her son, who has a sensory processing disorder, to be screened another way “per TSA rules.”
According to Williamson, the incident, which was recorded on video, was “horrifying” and in its entirety took over an hour to finish, explained Dallas News.
Dallas News reported that the TSA disagreed with the mother’s account, explaining in their statement that the passengers were at the checkpoint for about 35 minutes, including the time it took to discuss screening procedures with the teen’s mother and the inspection of three carry-on items. The pat-down took about two minutes, according to the agency.
“Let me make something else crystal clear,” Williamson wrote. “He set off NO alarms. He physically did not alarm at all during screening, he passed through the detector just fine. He is still several hours later saying ‘I don’t know what I did. What did I do?’ I am livid.”
“I wish I had taped the entire interchange because it was horrifying. We had two DFW police officers that were called and flanking him on each side. Somehow these power tripping TSA agents who are traumatizing children and doing whatever they feel like without any cause, need to be reined in,” the mother of the boy explained.
Dallas News explained that TSA did call police officers over to mitigate the situation between the two sides.
“The video shows a male TSA officer explaining the procedure to the passenger, who fully cooperates,” the agency’s statement reads. “Afterward, the TSA officer was instructed by his supervisor, who was observing, to complete the final step of the screening process.”
Williamson could not be reached for comment, according to Dallas News.