Online gaming can be a lot of fun, but it also requires you to place a great deal of trust into the sites you’re playing on. You’re trusting them for a fair game, but what happens when things don’t go exactly as planned? You don’t have to be intimidated, a lot of the time it’s either a misunderstanding or something that can be easily resolved. Before you play, you’ll want to make sure you’re dealing with a legitimate gaming site.
Even if you check out reviews first and make sure you’re only playing on reputable casino websites, it’s still possible to run into a scenario where you believe you’ve been wronged, but the casino has made up their mind. It can feel like you’re in a helpless situation, but we’re here to help you understand exactly how to handle that type of situation to ensure you come to an acceptable and fair resolution.
There are a number of reasons that you may have been denied your money by a casino, and we’re show you got to deal with that situation, but first we’re going to go over some troubleshooting and things to keep in mind.
3 Important First Steps
First, make sure you keep track of all of your communications with the casino. Keep a file with dates, phone calls, who you spoke you, and so on. This will make it easier to keep a clear memory of events, and because you may need to reference previous phone calls. If you’re stressed out, it can be easy to forget important details, so jot down some notes.
Secondly, make sure that you keep your composure. When you’re frustrated, it can be easy to get flustered or just be plain rude to the person you’re speaking to. Chances are whatever issue you’re having, it’s not the fault of the customer service worker, their job is to try to help you but they are bound by rules put in place by their employers so there’s only so much they can do before escalating the situation. If you’re friendly and kind, it becomes more like you’re working together to find a resolution, rather than being adversaries, and it helps if they are on your side. Even if they’re completely wrong and you’re completely right and the casino is flat out trying to screw you over, you’ll have an easier time reaching a positive resolution if you handle it like a pro.
Finally, make sure you understand the rules of the online casino that you agreed to the moment you created your account. Some things might not always seem fair, but when you sign up for an account with them, you’re agreeing to play by their rules.
Making sure you understand what happened:
Make sure you read any correspondence carefully to make sure you understand what the casino is claiming as their reason for refusing your cash-out request or withholding your money in any other way.
Some of the most common issues are when people misunderstand how the rollover works after they’ve accepted a deposit bonus and don’t realize they need to place a certain value of wagers before being able to withdraw, or not providing accurate payment information or providing proper identification.
There are, of course, times where the casino themselves are at fault, too. We don’t mean to imply that things only go wrong when it is the player’s fault, because it’s a two-way street. The one thing is, the casino has a huge advantage since they’re in the position of power in these types of disagreements, they can withhold money and the average player doesn’t have the resources to fight back – but there are websites out there that act as advocates for players, and will work with both sides to reach a resolution.
How To Reclaim Your Money
A lot of the time, it’s not practical to think about hiring a lawyer to help you get money that’s being denied by a casino. AskGamblers helps players resolve casino complaints, and knows how to communicate with both the players and the casinos to reach a fair resolution. They’ll help defend players from casinos who aren’t being reasonable, and they’ll also help players understand what’s going on.